Wednesday, October 31st, 2018 by Robert Stiltner
In the coming days, you are sure to come across unfortunate stories of those in need who were taken advantage of by people who presented themselves as expert contractors. While, our chosen trade is roofing, the following five questions can be applied to any trade or contractor that provides insurance restoration services or services in general.
1) Are they licensed and insured?
Never let an unlicensed or uninsured roofing company on your roof. Make sure they’re license is current and in good standing. You can also ask for a copy of their 2018 Certificate of Insurance. Review the insurance to make sure it provides adequate coverage should any issues or claims arise.
2) What is their safety record?
The cardinal rule for any seasoned roofing company is “Safety First.” The best contractors also provide routine OSHA safety training for their crews. It’s also a good idea to check and make sure the contractor’s EMR (Experience Modification Rate) matches any verbal assurance. A solid EMR history under the industry average standard of 1 is a good indication that the contractor follows the rules and does their best to ensure a safe working environment.
3) Can they provide accurate roofing quote for your unique roof?
No two roofs are like. Likewise, no roofing contractor can give you a reliable scope of work without a complete understanding and technical analysis of your roof. With our Haag Certification we can give you just that. We are also a CertainTeed preferred installer and automatically upgrade your shingles.
4) Do they communicate often and hold themselves accountable through on-site supervision?
Lack of communication and accountability are the most common complaints contractors receive. A negligent contractor might show up twice. Once, on the first day and then to deliver the bill when the “job’s done.” A reliable contractor will report back to you often, be upfront with unforeseen issues, and have solutions at the ready should unforeseen problems arise. We can do this because our jobsites are overseen by on-site Project Managers who ensure the process goes smoothly and to your benefit.
On any given day, we usually have the luxury of time to investigate and discover whether or not your roof needs a replace or a refresh we offer free inspection so don’t delay give us a call…….